This Privacy Policy ("Privacy Policy") describes the policies and procedures of Bounced Ltd., a company registered in Seychelles under Reg. No. 239093 ("we," "our," or "us") and helps explain how we collect, use, store, and protect your information when you use the App Utapp. Please also read Terms of Use (the "Terms") which describe the terms under which you use the Services.
Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal data from a minor, we will take steps to delete that information.

Information We Collect

We receive or collect information when we operate and provide our Services, including when you install, access, or use our Services.

Information you provide

Your Transactions - Your Network private key, which you utilize to access your funds and initiate transactions, is stored only on your own device. However, to facilitate your transactions and provide you with your account balance, we store the Network public key address associated with your Network private key.
Customer Support - We may collect additional information you may disclose to our customer support team.

Categories of Personal Information Collected
To accurately reflect our non-custodial nature and our third-party integrations, we divide the data collected through your use of the App into two categories: information collected directly by us and information collected directly by third-party partners.
a. Information Collected Directly by us
As a non-custodial wallet provider, we minimise the personal data we collect. The categories of information we directly collect and store include:
• Electronic Identifiers: IP address, browser and operating system information, and device fingerprints.
• Transaction Information: Public Network addresses and information regarding transactions you broadcast using our App.
• Contact Details: Your email address or other contact information, but strictly if you voluntarily reach out to our customer support.
• Voluntary Information: Any other information you choose to provide us upon request or during support inquiries.
b. Information Collected by Third-Party Service Providers (KYC and Financial Data)
We do not directly collect, process or store sensitive identity or financial information. However, if you choose to use certain third-party services integrated within the App, such as purchasing Crypto Assets via our fiat-on-ramp providers, those third parties may require you to undergo a Know Your Customer (KYC) process.
When interacting with these third-party services, you submit your data directly to them. The categories of data these third parties may collect include:
• Full name, date of birth, and residence address
• Identity document details (such as a driver's license or passport)
• Photographical images (for identity verification)
• Banking details (credit card or bank account numbers)
• Employment details and information on sources of funds
Please note that we do not have access to the databases where this sensitive identity and financial information is stored. Your submission of this data is entirely governed by the respective Privacy Policies and Terms of Use of those third-party providers.

Automatically collected information

Metrics and Performance Data - We may collect service-related, diagnostic, and performance information. This includes high level information about your activity (such as how you use our Services and how you interact with others using our Services), and diagnostic, crash, website, and performance logs and reports.
Device and Connection Information - We may collect device-specific information when you install, access, or use our Services. This may include your IP address and, if you choose to allow push notifications, your device's unique push token.
Status Information - We may collect information about your online status on our Services, such as when you last used our Services (your "last seen status").
How We Use The Information We Collect
Our primary purpose in collecting information is to help us operate, provide, improve, customize, support, and market our Services. We may use your information to:

• Provide the Services and customer support you request;
• Resolve disputes and troubleshoot problems;
• Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted User Agreement;
• Customize, measure, and improve the Services and the content and layout of our application; and
• Deliver targeted marketing and service update notices based on your communications preferences.

We will not use your information for purposes other than those purposes we have disclosed to you, without your permission.

How We Share Information With Third Parties

We work with third-party providers to help us operate, provide, improve, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.
We may also share information with law enforcement, government officials, or other third parties when:

• We are compelled to do so by a subpoena, court order, or similar legal procedure; or
• We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms.

Finally, we may share information with companies or other entities that we plan to merge with. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. You will receive prior notice of any change in applicable policy.

Data Retention

Please note that even if you delete your Wallet or addresses from the mobile application, uninstall mobile applications from your device, or request that your information be deleted, we still may retain some information that you have provided to us to maintain or to comply with the laws and regulations.

Data Security

We are committed to making sure your information is protected in accordance with applicable laws and our data privacy policies. We work to protect the security of your personal information during transmission by using encryption protocols and software. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information and secure all connections with industry standard transport layer security. Even with all these precautions, we cannot fully guarantee against the access, disclosure, alteration, or deletion of data through events, including but not limited to hardware or software failure or unauthorized use. Any information that you provide to us is done so entirely at your own risk.

Cookies and Similar Technologies
Cookies are small text files placed on your browser or device when you access our Services. Because we operate primarily as a mobile application, we also utilise similar technologies, such as Software Development Kits (SDKs), local storage, web beacons/pixels/tags and device recognition techniques (e.g., device fingerprinting).

We use cookies and similar technologies for the following categories and purposes:

• Strictly Necessary: To operate the App, enable navigation, manage sessions and protect the service.
• Functional: To remember your settings and preferences.
• Analytics/Performance: To measure usage and improve content and App features.
• Security & Fraud Prevention: To detect anomalies and protect accounts, including through device recognition.

We may place both first-party technologies (set directly by Bounced Ltd.) and third-party technologies (set by our service providers, such as analytics or anti-fraud partners). Third-party providers process your data in line with their own privacy notices. An up-to-date list of providers can be requested via our support channels.

Where required by applicable law (such as in the EEA/UK), we will seek your consent for any cookies or similar technologies that are not strictly necessary. Strictly necessary technologies are processed as needed to provide requested services and/or based on our legitimate interests in App security and service reliability. Non-essential technologies will not be deployed until you provide consent.

Session-based technologies expire when you close the App or browser. Persistent technologies remain on your device for a longer period (typically up to 6 months for analytics, unless you delete them sooner or withdraw consent).

You can give, withdraw, or change your consent for non-essential cookies and technologies at any time by adjusting your device/App settings or by sending a request to support@bounced.pro . You can also control certain tracking preferences directly through your mobile device's operating system settings (e.g., “Limit Ad Tracking” on iOS or Android). Where required by law, we endeavor to honor applicable device-level or browser-level opt-out signals.

Conditions of Use, Notices, Changes and Updates to Privacy Notice

If you choose to use our App, your use and any dispute over privacy is subject to this Notice and our Terms of Use. If you have any concerns about privacy, please contact us with a complete description, and we will try to resolve it. You also have the right to contact your local Data Protection Authority. We reserve the right to update and revise this Privacy Notice at any time. We occasionally review this Privacy Notice to make sure it complies with applicable laws and conforms to changes in our business. If we do revise this Privacy Notice, we will update the "Effective Date" at the top of this page so that you can tell if it has changed since your last visit and will do our best to notify you. Please review this Privacy Notice regularly to ensure that you are aware of its terms. Any use after an amendment to our Privacy Notice constitutes your acceptance of the revised or amended terms.

Rights of European Users

If you are located in the EEA zone, UK, Switzerland as a data subject (a person whose personal information is collected, stored and processed) you have several rights under data privacy laws:
Right of access. You have the right to obtain confirmation if your personal information is being processed by us. If that is the case, you can access your personal information and the following information: (i) the purposes of the processing; (ii) the categories of personal information; (iii) to whom the personal information has been or will be disclosed; (iv) the envisaged period for which the personal information will be stored, or the criteria used to determine that period.
If you would like to have a copy of your personal information from us, we will provide it if (i) you prove your identity, (ii) it will not adversely affect the rights and freedoms of others. The first copy will be provided for free, for any further copies we may charge a reasonable fee based on administrative costs.
Right to rectification. You have the right to demand that we correct without undue delay your personal information which we have in our systems if it is inaccurate or incomplete.
Right to erasure (“right to be forgotten”). You have the right to demand that we erase your personal information, and we shall erase it without undue delay where one of the following grounds applies: (i) this personal information is no longer necessary in relation to the purposes for which it was processed; (ii) you withdraw consent on which the processing is based, and where there is no other legal ground for the processing; (iii) you object to the processing and there are no overriding legitimate grounds; (iv) your personal information has been unlawfully processed; (v) your personal information has to be erased for compliance with a legal obligation.
Right to restrict processing. You have the right to restrict us in the ability of processing your information where one of the following applies: (i) you contest the accuracy of your personal information and we are verifying it; (ii) the processing is unlawful and you want to restrict it instead of erasure; (iii) we no longer need your personal information, but you need it for the establishment, exercise or defense of legal claims; (iv) you have objected to the processing and we are verifying whether legitimate grounds override your request.
Right to data portability. You have the right to receive your personal information which you provided to us in a structured, commonly used and machine-readable format and have the right to transmit those data to another company, where: (i) the processing is based on your consent or on a contract; and (ii) the processing is carried out by automated means.
Right to object. You have the right to object to the processing of your personal information based on our legitimate interests. We shall no longer process your personal information unless we demonstrate compelling legitimate grounds for the processing or for the establishment, exercise or defense of legal claims.
Right to withdraw consent. You have the right to withdraw your consent for processing of your personal information at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Contact Us

If you have any questions about our Privacy Policy, please do not hesitate to contact us at support@bounced.pro.